The system has been designed to be intuitive, eliminating the need for training, however we will provide an onboarding manual. In addition, your personal account manager and our customer support team are always available should you or your team need extra help.
No, the entire service is web-based. You don't need to install anything on your computer nor invest in expensive software.
From receipt of the signed contracts and patient lists, we can have you onboarded and ready to go in as little as 1 working day.
Currently, Certific can be used in English, Spanish and Estonian, however this may change in the future based on demand.
Our platform is highly scalable, designed to grow with your clinic. Whether you add more providers, expand your clinic, or see an increase in patients, our solution can easily accommodate the growth.
Our product is not incentivized by Meaningful Use and it’s not eligible for incentives. The product wasn’t built to help receive government funding, but to help clinics to care for their patients and offer an excellent clinician experience.
No. You can cancel the service at any time with no prior warning. We will offboard your clinic and delete the required data.
The platform is customizable to your clinic's needs: you can choose to receive messages from only enrolled patients or from both enrolled and non-enrolled patients.
As part of our services, Certific will assist you in creating and implementing referral messaging for your website, information pages, and automated voicemail systems.
The patient will receive an email notification if the doctor responds or closes his or her appeal. Due to security reasons, the answer is not included in the email, so the patient must log in again to view the answer.
Yes, you can continue using your own familiar booking and billing solutions with our platform. We can also integrate with other preferred software based on your specific needs, ensuring a seamless experience.
Our platform is built with modern cybersecurity methods to ensure your patient’s data is protected. The solution follows HIPAA guidelines and we will sign a Business Associate Agreement (BAA) if needed.
You can submit your e-request to your medical center via Certific's platform 24/7, however your medical center will only respond during their working hours.
The Certific platform is a web-based platform that can be accessed whenever you have an Internet connection and a web browser, including while travelling abroad.
Your medical center will reply as soon as possible within the working hours of the practice.
If you need urgent help, you can call 112 or go to the nearest emergency department.
You can make a request for a person you legally care for. Log in with your own ID and select "The query is for someone else". You will then be redirected so that you can provide information about your child, spouse or relative.
Yes. Please choose the prescription option and have your medication details on hand to complete the request.
To delete your data, please contact your medical center. Your medical center is responsible for ensuring the security and confidentiality of your information.
Please check your Spam folder. If you cannot find it there either, please contact us at certific@certific.co.
Please contact our Customer Support Team at certific@certific.co. Remember to include as many details as possible, such as screenshots or error messages that may appear.