“App” or “Apps”

defined in the preamble;

“Certific”

defined in the preamble;

“Cookie Policy”

defined in the preamble;

“data subject” 

means a natural person whose personal data is processed by Certific. In the context of this Cookie Policy, “data subject”, “Customer” and “You” refer to the same;

“GDPR”

means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);

“Platform”

means any channel of Certific through which the Customer may order Services from the healthcare provider, the main channels being the App(s) and Website;

“personal data”

means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular on the basis of such a record as the name, personal identification code, place of location information or network identifier, or on the basis of one or more physical, physiological, genetic, mental, economic, cultural or social identities;

“processing”

means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

“Privacy Policy”

Privacy Policy adopted by Certific, available at https://certific.co/gb/privacy-policy;

“Service” or “Services”

are the test validation services that the Customer may order from the healthcare provider through the Platform;

“Terms and Conditions”

Terms and Conditions for using Certific Services, available at https://certific.co/gb/terms-and-conditions

“We”, “us”, “our”

defined in the preamble;

“Website”

defined in the preamble;

“You”

has the same meaning as the “data subject”.

Cookie

Type

Description

Retention period

Google Analytics cookie: _ga

Third party persistent cookie for analytics

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page available at https://policies.google.com/privacy?hl=en. 

2 years

Google Analytics cookie: _ga_X4C7MM7LPE

Third party persistent cookie for analytics

This cookie is installed by Google Analytics for persisting session state. 

2 years

Zendesk cookies

Third party session and persistent cookies for ensuring Service functionalities

Those cookies, embedded in Certific Platform, are installed by Zendesk in the course of using the Certific Platform and Services by You. Zendesk is offering Certific CRM services such as support, sales, and customer engagement products designed to improve customer relationships.

When Zendesk collects cookie information, they only use this data to provide their services or in aggregate form, and not in a manner that would identify You personally. Information about the applicable cookies is available here: https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy 

In accordance with Zendesk’s cookie retention periods available at the referred website under Description

Hotjar cookies

Third party session and persistent cookies for analytics

Those cookies, embedded in Certific Platform, are installed by Hotjar in the course of using the Certific Platform and Services by You. Hotjar helps Certific better understand user behavior so we can make the right changes, improve UX, and grow conversions.

Hotjar cookies are responsible for displaying the correct content to You without personally identifying anyone. Information about the applicable cookies is available here under section “Cookies set by the Hotjar script“: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies 

In accordance with Hotjar’s cookie retention periods available at the referred website under Description

Calendly cookies

Third party session and persistent cookies for sales activities

Those cookies, embedded on Certific Website, are installed by Calendly in the course of You booking a Certific product demo.

Accordingly, Calendly helps Certific in scheduling our product demos for You. Information about the applicable cookies is available here: https://calendly.com/privacy#cookies-and-other-tracking-mechanisms and https://help.calendly.com/hc/en-us/articles/360007385493-Cookie-FAQs#cookie-faqs-0-0 

In accordance with Calendly’s cookie retention periods available at the referred website under Description