The phone never stops ringing.
Reception is overwhelmed, repeating the same pre-visit questions on every call.
Phone lines are overloaded.
Staff are exhausted.
Give your clinic a better way to handle patient requests.
Collecting pre-visit health information
Guide patients to describe symptoms before the visit, and manage all communication on one platform.
Trusted by 230+ clinics and 500,000 patients across Europe.
Confido
Magdaleena Tervisekeskus
Viru Perearstid
Tallinna Perearstikeskus
Mustamäe Polikliinik
Saku Tervisekeskus
Tabasalu Perearstikeskus
Perearstikeskus Remedium
Ülemiste Perearstid
Ränilinna Perearstikeskus
Meditiim
Liivalaia Perearst
Kuusalu Tervisekeskus
Kose Perearstikeskus
Tõstamaa Tervisekeskus
Kodudoktor PAK Sinu Arst
Linnamõisa Perearstikeskus
Perearst Vivian Alles
Perearst Ivi Sonn
Perearst Anu Starkopf
Perearst Anu Vasar
The reality at reception
The system is overloaded
before care even starts.
No patient self-description before consultations.
Doctors start every appointment from scratch, without the patient's self-description.
Communication is scattered and unsafe.
Sensitive patient data ends up in WhatsApp and email which are not built for clinical work.
Non-urgent cases fill the schedule.
Urgent patients wait while routine requests take up clinical slots.
For patients
A structured way for patients to describe their problem, before the visit.
Your new digital nurse asks the right questions, collects the patient's self-description, and hands a clear, documented summary to your team.
- 01
Patient starts freeform
Patients describe their health concern in their own words, just like in an email or a messenger app.
- 02
Prioritising the chief concern
The system asks the patient which concerns matter most, so your team sees the priority first.
- 03
Evidence-based follow-ups
AI selects clinician-reviewed follow-up questions based on the patient’s text to complete the intake.
- 04
Pre-appointment info gathering
Patient sends a high-quality, information-rich request to the clinic before the visit.
9:41
Describe your concern
Prioritize your symptoms
You described multiple concerns. Which one is the most urgent?
Abdominal pain
Indigestion
Follow-up questions
Does the pain spread anywhere else?
Yes, to my back
No, it stays in the stomach
I am not sure
Review & Send
"I’ve had stomach pain for a while. It comes and goes, sometimes feels stronger after eating. Not sure exactly where it hurts"
Additionally captured info:
The pain is mostly in my upper stomach. I haven't had a fever or any nausea. It started about two weeks ago and usually happens right after I eat. It lasts for maybe an hour then fades away.
Sent to clinic
Continue
For clinics
A shared dashboard for effective teamwork.
Keep all patient communication in one secure place with pre-visit patient self-descriptions and clinical tools. Delegate tasks and keep the team focused on what matters most.
- 01
A secure shared inbox for clinics
Get an instant overview of who is messaging about what. Requests are automatically sorted by chief complaint, giving your team the insight needed to plan a structured workday.
- 02
Pre-appointment info gathering
Open a request to see the patient's self-description and AI-captured details. Copy the complete pre-visit summary directly into your health records with a single click.
- 03
Time-saving AI tools
Let AI do the heavy lifting. Generate automatic clinical encounter summaries and translate patient messages instantly to speed up your workflow.
- 04
Clinical tools built-in
Access evidence-based templates and automatic translation directly from the patient request.
www.certific.co
Assigned to me Waiting for answer Completed
Abdominal pain
Emily
Fever
Sore throat
Skin rash
Prescription renewal
Headache
Cough
Dizziness
Back pain
Anxiety
Ear pain
Fatigue
Blood test results
Sick leave
Abdominal pain
Pre-visit summary I’ve had stomach pain for a while. It comes and goes, sometimes feels stronger after eating. Not sure exactly where it hurts
Additionally captured info:
The pain is mostly in my upper stomach. I haven't had a fever or any nausea. It started about two weeks ago and usually happens right after I eat. It lasts for maybe an hour then fades away.
Copy
3 minutes of typing eliminated ↑
Abdominal pain
Pre-visit summary I’ve had stomach pain for a while. It comes and goes, sometimes feels stronger after eating. Not sure exactly where it hurts
Additionally captured info:
The pain is mostly in my upper stomach. I haven't had a fever or any nausea. It started about two weeks ago and usually happens right after I eat. It lasts for maybe an hour then fades away.
Hello Linda. To better understand your stomach pain, could you tell me if the pain ever wakes you up at night, and if you've noticed any changes in your bowel movements recently?
Nurse Emily · 10:14 No, it hasn't woken me up at night. My bowel movements have been normal. The pain is mostly just a dull ache now.
Linda M. · 10:22 Encounter Summary
Patient reports intermittent upper abdominal pain, worsening after meals, duration ~2 weeks. Denies nocturnal pain, nausea, or significant bowel habit changes.
6 minutes of typing eliminated ↑
Evidence-based template replies
Thank you for the clear history. Please rest, drink fluids, and use paracetamol or ibuprofen if these are suitable for you. Seek urgent care if the pain becomes sudden or severe.
Automatic translation
"Tengo dolor de estómago desde esta mañana."
Speech-to-text
Recording...
Adoption across Europe
Clinics, patients, and partners rely on Certific every day.
230+ Clinics across Europe
1,600+ Clinicians active
500k+ Patients served
1M+ E-contacts processed
What changes for your clinic
Like email, but actually built for clinical work.
Reduce phone burden and replace email and WhatsApp with a GDPR-compliant platform built for clinical teams.
Consultations start with background information
Patient self-description is collected and documentation created without burdening nurses.
Better triage, faster delegation
A clear overview of incoming cases lets your team prioritise and route work across the team.
Less pressure on clinical staff
Fewer phone calls and less chasing of missing information across different platforms.
Secure for sensitive patient data
Patient data stays out of WhatsApp & email — tools never built to handle medical data.
What people say
Loved by doctors, nurses, and patients.
4.8 / 5
Average patient rating
E-mails from patients have practically disappeared, and most requests are resolved by my nurse before they reach me. Each case arrives with a pre-visit summary ready to copy. My workload is genuinely lower.
Dr. Tiina
Family Doctor
The volume of incoming queries was the biggest challenge of my day. Now I can manage it all in one place, and quickly spot which cases actually need urgent attention.
Sandra
Family Nurse
I hate phone calls, especially when I'm sick. Now I can describe my problem properly the night before, and I don't have to wait in the phone queue on Monday morning.
Linda M.
Patient
Onboarding
Up and running in 10 minutes.
No infrastructure changes, no app downloads. The whole process happens in your browser.
Register your clinic
Create a profile for your clinic and invite other team members to join.
Notify your patients
Let your patients know the platform is live. We provide templates so you don't have to draft anything from scratch.
Start handling requests
Patients access everything through their browser, on any device. No app downloads, no infrastructure changes for your clinic.
Security & compliance
Highest standards of data security and privacy.
Clinics across Europe rely on our platform to manage thousands of patient requests every day.
Data hosted in Europe
Talk to us
Reduce phone burden.
Be in control of patient requests.
Choose how you'd like to get started — watch a short 2-minute onboarding video and explore on your own, or book a quick demo with your local country lead who will walk you through the platform.
